Subject: Fwd: Refund not credited to the account yet - Need RRN number - 6251613803
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 22 Feb 2021 10:07:32 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 21:08:23 
Subject: Re: Refund not credited to the account yet - Need RRN number - 6251613803 

Hi Jessie, 

Please assist us to close the below case. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Wednesday, February 3, 2021 8:50:13 PM 
Subject: Re: Refund not credited to the account yet - Need RRN number - 6251613803 

Hi Team, 

Kindly assist regarding below case, RRN already shared with the customer from the MADA failed transactions sheet but attaching the bank statement shared by customer, as well as customer is saying they contacted their bank already and as per them there are no funds refunded to customer's account from our end. 

Please advise on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, February 2, 2021 10:27:19 PM 
Subject: Fwd: Refund not credited to the account yet - Need RRN number - 6251613803 

Hi Team, 

The customer has come back to us stating that he has not received the refund for SAR 24.00 in his account against the order id 6251613803. The RRN was shared to the customer but still he came back to us stating that the bank confirmed that the refund was not credited to his account. 

Kindly assist. 

Regards, 
Nikhil.