Subject: Return request approval - 9614288219
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Fri, 19 Feb 2021 13:27:42 -0700 (MST)

Hi Team, 

WIth regards to Order ID 9614288219, the customer has purchased 162623325 - - Cam Taski Sport Travel System on Nov 14, 2020 and it was delivered on Nov 30. The customer is complaining that she visited the store to have a look at the item, but the item was not avaialble in the store. The lasy in the store informed the customer that the item is good and the customer purchased the item. 

The customer gave delivery on Feb 02, 2021 and on Feb 08 complained that the car seat is not good and the baby is sitting in uncomfortable position. She is also complaining that the car seat moves a lot and is difficult to remove from the trolley. 

The customer has shared the images that the item is in original packaging. Kindly confirm can we go ahead and accept a return for this. 

The customer is with us since July 2020 and has completed 14 transactions with us. 

Regards, 
Nikhil.