Subject: Fwd: Refund not credited - 6250910584
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 17 Feb 2021 16:57:02 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, 7 February, 2021 16:11:52 
Subject: Re: Refund not credited - 6250910584 

Hi Jessie,/Malik, 

Kindly advise on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, February 4, 2021 3:31:00 PM 
Subject: Re: Refund not credited - 6250910584 

Hi Malik/Jessie, 

Kindly share the refund RRN for this order, as per failed MADA transaction sheet this order is not there. Customer's bank statement is attached and customer is denying receiving the refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, January 30, 2021 8:04:09 PM 
Subject: Re: Refund not credited - 6250910584 

Hi Team, 

Please assist to close the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, January 11, 2021 6:07:25 PM 
Subject: Refund not credited - 6250910584 

Hi Malik, 

With reference to order # 6250910584 

As per hybris the refund has been manually refunded by payfort on 20 Dec 2020. but customer claiming that he still not received the refund. Kindly check and assist. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, January 11, 2021 12:31:41 AM 
Subject: Refund not credited - 6250910584 

Hi Team, 

The customer is complaining that the refund is not yet credited to the customer's account. The customer has shared the bank statement with us as proof. 

Kindly assist with the conifrmation of the refund. 

Regards, 
Nikhil.