Subject: Re: Order not shipped - 6269664006
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 17 Feb 2021 01:40:57 -0700 (MST)

Hi Team, 

Kindly assist us to cancel the mentioned order, as we are unable to cancel it from our side. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 06:46:51 
Subject: Order not shipped - 6269664006 

Hi Team, 

With regards to Order ID 6269664006, the order was placed on Feb 01 and till date the status is 'Submitted to Warehouse' and there is no consignment details. The WH team has confirmed that the order is not showing in WMS under child ticket 2070244. 

The customer is irate and wants the order at the same price. The item is priced at SAR 56.00 but after discount it was available for SAR 10.00. 

Kindly assist with the delivery or the cancellation of the order. 

Regards, 
Nikhil.