Subject: Fwd: Order not placed while the card debited - Ticket ID 1861058
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 9 Jan 2021 16:32:07 -0700 (MST)

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 6 January, 2021 06:05:46 
Subject: Fwd: Order not placed while the card debited - Ticket ID 1861058 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 4 January, 2021 02:46:58 
Subject: Re: Order not placed while the card debited - Ticket ID 1861058 

Hi Seeta, 

We are unable to track any order for SAR 99.10 on Dec 08. Hence, the hybris ticket was not made. 

Regards, 
Nikhil. 

From: "Seeta Seeta" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 3 January, 2021 15:40:24 
Subject: Re: Order not placed while the card debited - Ticket ID 1861058 

Hi Nikhil, 

Please create Hybris ticket and mentioned the transaction id 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 3 January, 2021 04:03:29 
Subject: Fwd: Order not placed while the card debited - Ticket ID 1861058 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 08:00:00 
Subject: Re: Order not placed while the card debited - Ticket ID 1861058 

Hi Malik, 

Kindly assist us on the below case. 

Regards. 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 25 December, 2020 12:55:34 
Subject: Re: Order not placed while the card debited - Ticket ID 1861058 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 25 December, 2020 01:59:52 
Subject: Order not placed while the card debited - Ticket ID 1861058 

Hi Team, 

With regards to ticket id 1861058, the customer is complaining that the order has not been placed successfully, while the card has been debited. The customer has shared the transaction details for the same. Attached screenshot for the same. 

Amount: SAR 99.10 
Date: Dec 08, 2020 
Transaction ID: 900002 

Kindly assist with the refund. 

Regards, 
Nikhil.