Subject: RE: Refund Approval for wrong item delivered - 9619148180
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 20:47:50 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 28, 2020 10:19 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval for wrong item delivered - 9619148180
Importance: High

External email sender, please take precaution.
Hi team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 28 December, 2020 23:41:28
Subject: Refund Approval for wrong item delivered - 9619148180

Hi Team,

With regards to Order ID 9619148180, the customer has ordered 162753428 - - Metallic 2-Tier Accent Table with Mirror Top - 47x47x56 cms worth AED 238.00, but instead of the table she was delivered a pair of shoes. Please find attached the images as shared by the customer.

The return request was raised and the customer is confirming that the collection has happened from her by Aramex team. She has received a call from 02-6139100 and she was not handed over any return receipt.

We have check with the Aramex team, and they are confirming that they have not arranged any collection from the customer.

Kindly assist with the refund approval. The customer is with us since March 2019 and has completed 15 transactions totalling to AED 6,864.02 with us.

Regards,
Nikhil.

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