Subject: Refund Approval - 9613083686
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 23 Dec 2020 02:43:58 -0700 (MST)

Hi Jessie, 

With reference to the order number: 9613083686 
AWB: FP111020000409 

The following order was placed on Nov 9, 2020 for a total value of AED 909.20 out of which items worth AED 261.43 were cancelled and a refund for the same was given to the customer. The remaining refund value is AED 656.60. The concept is Splash. 

As per hybris status of this order is marked as "Delivered", as per tracking this order is NDR since Nov 12, 2020 as the customer rejected this order. We raised the same to Fareye team to get the order status updated to NDR, as per update from them the order status can not be updated to NDR once it has already been marked as Delivered. Please find attached screenshot for tracking status. 

We request you to please advise if the remaining refund amount can be approved for a manual refund as the customer is chasing for their refund. Case is pending with us since Nov, 2020. 

Customer is shopping with us since Dec 2019 and has a total of 7 completed orders with us worth a total value of AED 2836.94. Customer has no previous/similar complaints. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv