Subject: Fwd: RVP not delivered - 6241542879
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 22 Dec 2020 23:24:51 -0700 (MST)

Hi Team, 

Problem Statement: What is the issue (Late Delivery) Courier Team 

Order Date: 11/12/2020 
Order ID: 6241542879 
Tracking ID: RP1209200002258 

Assistance Required: Need Urgent Delivery 

Issue Description: The RVP is OFD since Dec 12, 2020. Kindly assist with the refund. 

Regards, 
Nikhil. 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 17:28:46 
Subject: RE: Return Approval - 6241542879 

Pls arrange a return & process refund. 

Regards, 

Sachin 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, December 3, 2020 7:28 AM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Return Approval - 6241542879 
Importance: High 

External email sender, please take precaution. 

Hi Sachin, 

Kindly assist us in the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 9:11:38 AM 
Subject: Return Approval - 6241542879 

Hi Team, 

With regards to Order ID 6241542879, the customer has purchased 162375339 - - Kindcomfort Car Seat with 5 Point Safety Harness which was delivered on Nov 16 by LMG courier. 

The customer came back to us on Nov 18 complaining that he has received the damaged item. The customer has shared the images but the image was not clear, hence we asked for the clear pictures again. 

After seeing the new images, we think that the scratches on the seat happened while assembly. Please refer the attached images. 

The customer is chasing us either for the exchange or refund. Kindly advise shall we go ahead and accept a return for this. 

This is the customer's first order with us. 

Thank you for your help. 

Regards, 

Nikhil. 

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