Subject: Refund not credited - 6228655120
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 19 Dec 2020 19:49:35 -0700 (MST)

Hi Team, 

The refund got rejected for Order id 6228655120 on Nov 15 as the refund was to MADA card. We have raised Jira REL-126540 and got the confirmation on Nov 18 that it may take 2-3 weeks for the refund. 

The customer came back to us on Dec 18, and informing us that the refund has not been credited to his account. Kindly share the confirmation number for the refund. 

Regards, 
Nikhil.