Subject: Wrong Item Delivered - WWD Item - 6250095471
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 15 Dec 2020 01:59:20 -0700 (MST)

Hi Team, 

Problem Statement: Wrong Item delivered 
Order Date : 01/12/2020 
Order ID: 6250095471 
Tracking ID: 15298326250095471 
Delivery Date: 05/12/2020 
Assistance Required: Need Urgent Refund 

Issue Description: The customer has ordered 162772622 - - Joie 6-in-1 Highchair with Tray and is complaining that he has received wrong design item and requesting for the one that he ordered. Please refer the attached images for your reference. 

The customer wish to exchange this item. Kindly confirm whether the exchange for the same can be processed or not. 

Regards, 
Nikhil