Subject: Fwd: Call Arrangement Request - 1602126
From: Seeta Seeta <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Sat, 12 Dec 2020 20:53:37 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jaquiline Guzman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Yahya" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Sunday, 22 November, 2020 09:39:32 
Subject: RE: Call Arrangement Request - 1602126 

Hi, 

This has been closed, email attached for details. 

Regards, 

Sachin 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, November 22, 2020 7:02 AM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Jaquiline Guzman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Yahya <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Call Arrangement Request - 1602126 
Importance: High 

External email sender, please take precaution. 

Hi Sachin, 

Greeting of the day! 

Can you please check the below concern and let us know whether the issue was resolved or not. 

Thanks & Regards, 
Seeta Kunwar 

From: "Sachin Maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jaquiline Guzman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Yahya" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 1, 2020 1:44:24 PM 
Subject: RE: Call Arrangement Request - 1602126 

Hi [ mailto:[email-masked] | 
@Jaquiline Guzman ] , 

Please look into this. 

Regards, 

Sachin 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 1, 2020 11:56 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Yahya Ahmed. Mohammed Ali Al- Dhurafi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Call Arrangement Request - 1602126 

Looping [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Please help us solve the concern for a store purchase. 

Contact Number: 050 6559280 

Customer's Name: Dr Udaya ballal 

Attaching the invoice for reference from CP Sky Garden. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 1, 2020 9:56 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Yahya Ahmed. Mohammed Ali Al- Dhurafi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Call Arrangement Request - 1602126 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

For your action please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 8:15 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Yahya Ahmed. Mohammed Ali Al- Dhurafi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Call Arrangement Request - 1602126 

External email sender, please take precaution. 

Hi team, 

Please assist in arranging call back for customer on the below case as per their request. 

Contact Number: 050 6559280 

Customer's Name: Dr Udaya ballal 

Thank you for your help! 

Regards, 

Apoorv 

From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 3:38:28 PM 
Subject: the customer got used item (arrange Call back). 

Hi Team, 

Problem Statement: the customer got used item. 

Assistance Required: the customer got used item and there is no information about the customer in the system and he raised call back , 

customer message says:I had done a purchase lego frozen toy from centrepoint next burjuman on 25/09 20.The toy had a discount .When we opened the box we were surprised to know that this was used earlir and repacked and sold.This was shocking.The discounted toy can have damage but it cannot be used item.Certain small elements of the lego were also missing ang the plastic foil was clearly looked used.How can centrepoint sell such used items.This was given as as a gift and has put us in lot of shame.I never expected a reputed company to do this Dr Udaya ballal Purchase ref purchased credit card ending 1528 emirates NBD on 25/09/20. 

number is 050 6559280, 

Dr Udaya ballal 

Ticket no:1602126 

Regards, 

Yahya 

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Subject: RE: Call Arrangement Request - 1602126
From: Jaquiline Guzman <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 3 Nov 2020 06:29:55 +0000

Dear Sachin/Akshay,

Our team called the customer and apologized.

Unfortunately, the product is not in UAE as per customer. We cannot check the condition of it.

Regards,

Jaquiline de Guzman

Telephone: +971 4 517 5402

Mobile: +971507133203

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C344fbf8d95604d36d5fc08d87fc1e0ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399817958630310%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0RXYwmapCd6HMfeiUXsSwI5bO6AeTVCVT7PYavO4aVo%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C344fbf8d95604d36d5fc08d87fc1e0ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399817958630310%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qFq7TTYBTN0i9D1sQY0JNbReQG%2B0prBKr8ixeuQ37QM%3D&reserved=0> I www.landmarkshops.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C344fbf8d95604d36d5fc08d87fc1e0ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399817958640309%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pxvyxlgrBQTsqJY7tV8OGFJ%2BWIrGsC8AFnze66obOPU%3D&reserved=0>

Join our Social Circle:

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, November 01, 2020 12:14 PM
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Jaquiline Guzman <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Call Arrangement Request - 1602126

Hi @Jaquiline Guzman<mailto:[email-masked]>,

Please look into this.

Regards,

Sachin

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 11:56 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement Request - 1602126

Looping @Sachin Maheshwari<mailto:[email-masked]>,

Please help us solve the concern for a store purchase.

Contact Number: 050 6559280

Customer's Name: Dr  Udaya  ballal

Attaching the invoice for reference from CP Sky Garden.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 9:56 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement Request - 1602126
Importance: High

@Akshay Berry<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 8:15 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Call Arrangement Request - 1602126

External email sender, please take precaution.

Hi team,

Please assist in arranging call back for customer on the below case as per their request.

Contact Number: 050 6559280

Customer's Name: Dr  Udaya  ballal

Thank you for your help!

Regards,

Apoorv

  _____

From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 3:38:28 PM
Subject: the customer got used item (arrange Call back).

Hi Team,

Problem Statement: the customer got used item.

Assistance Required: the customer got used item and there is no information about the customer in the system and he raised call back ,

customer message says:I had done a purchase lego frozen toy from centrepoint next burjuman on 25/09 20.The toy had a discount .When we opened the box we were surprised to know that this was used earlir and repacked and sold.This was shocking.The discounted toy can have damage but it cannot be used item.Certain small elements of the lego were also missing ang the plastic foil was clearly looked used.How can centrepoint sell such used items.This was given as as a gift and has put us in lot of shame.I never expected a reputed company to do this Dr Udaya ballal Purchase ref purchased credit card ending 1528 emirates NBD on 25/09/20.

 number is  050 6559280,

Dr  Udaya  ballal

Ticket no:1602126

Regards,

Yahya