Subject: Re: Refund not processed - 6224692685
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Mohammad Ayaz <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 9 Dec 2020 02:37:45 -0700 (MST)

Hi Imran, 

Kindly advise if any update on the below as the refund is still not processed and the customer is chasing for the same on a daily basis. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Mohammad Ayaz" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Friday, December 4, 2020 10:17:59 PM 
Subject: RE: Refund not processed - 6224692685 

Hi [ mailto:[email-masked] | 
@Mohammad Ayaz ] , 

Please close the below refund. Item received. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, December 4, 2020 4:20 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund not processed - 6224692685 

External email sender, please take precaution. 

Hi Team, 

RVP delivered on 19th of Nov, However the refund has not been initiated yet 
no reply on 1771246 child ticket created. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 6:23:11 PM 
Subject: Refund not processed - 6224692685 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Nov 19, 2020 

Order ID: 6224692685 

Return Tracking ID: RP1117200002097 

RMA: 1000175729 

Assistance Required: Need Urgent refund 

Issue Description: As per the online tracking, the returned items were delivered back to us on Nov 19, but the refund has not been processed. A child ticket 1771246 was raised on Nov 28, but there is no response yet. 

Kindly assist with the refund. 

Regards, 

Nikhil. 

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