Subject: Ticket Assigned - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Feb 2020 16:41:08 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery It's been one week since I placed the below order but no feedback when. I can collect. Why such a delay? Don't you have any tracking of open orders not fulfilled as per SLA? Thank you, we’ll notify you when your order  9769009409 is ready for collection from Max  Khalid Al-Atar building.

A not so happy customer.
Amit Bhatia 

iOS Version: 12.4
App Version: 8.8.9 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/449100