Subject: New Reply Received - Item changed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Feb 2020 07:46:11 +0000 (UTC)

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Item changed  Ticket comment <div>Hi</div>
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<div>Thank you for your mail </div>
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<div>Please find attached what I received &amp; what I have ordered. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTA0MDE0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.24Ti15WRE7axV4SDfNSUm4mrJB4xn2zxe9VakiRGoqc" alt="IMG_1638.jpg" id="2454CA50-1BFD-4BEA-A6C9-7783E8EFE6A8"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTA0MDE0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.56C1N4_cmoot08Qidw2maPryCZV3DbGHRjElQe-GEww" alt="IMG_1603.jpg" id="6E0548C4-C2C2-4A3B-BD5B-C0519BE1BB9E"><br>
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<br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div>On Feb 5, 2020, at 11:46 PM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div>Hi Rameesa,</div>
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<div>Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div>We request you to please specify for which item you have received a wrong item along with its price so we can further assist you.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>For return of the wrong sized items, you can do the following :</div>
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<div>You can return online purchases through the below three channels:</div>
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<div>​· You can inform us what are the items you wish to return, and we will raise a return request for you.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>· You can now drop off your return to any Max store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.</div>
<div>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/444948