Subject: New Reply Received - Order #9768533803
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 06:43:10 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Order #9768533803  Ticket comment <div dir="ltr">Dear,<br><br>Still nobody came to collect the return items?? its been 5 days now.. can i return it on max counter at 

<span style='color:rgb(61,70,77);font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:15px'>Shindaga City Center? </span><div><span style='color:rgb(61,70,77);font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:15px'><br></span></div>
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<div><span style='color:rgb(61,70,77);font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:15px'>Thanks</span></div>
<div><font color="#3d464d"><span style="font-size:15px">Rashi Karwani</span></font></div>
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<div>On Mon, 3 Feb 2020 at 03:58, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Rashi,</div>
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<div>​Thank you for getting in touch with us.</div>

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We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br>
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We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br>
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Feel free to get in touch with us for further assistance.<br>
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 Your friends,<br>
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<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/439606