Subject: New Reply Received - Re: Thank you for collecting your order
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Feb 2020 04:04:14 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="auto">Thank you for your response. <div dir="auto"><br></div>
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<div dir="auto">I shall return this item to my nearest store.</div>
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<div>On Mon, 3 Feb 2020, 22:09 Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Sowmya,</div>
<div><br></div>
<div>Thank you for sharing the requested image and we are sorry that you have received a different pattern pant than what you ordered online. We will surely help you out with this.</div>
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<div>· You can confirm us your address and we will raise a return request for you in the system. As you have icked your order from the store, we don't have your address with us.</div>
<div>· You can also book the return online. You can log into your
account and go to Order History. Click on "Order number". From that
page, you can see an option to return an item. Just click on the box and follow
the instructions.</div>
<div>· You can now drop off your return to any Max store across the
UAE.</div>
<div> </div>
<div>Here’s what you need
to do.</div>
<div> </div>
<div>· Visit your nearest store: Wrap your returns in their original
shipping packaging and bring it along with your invoice to any Max store in
the UAE.</div>
<div>· Hand over your return: An authorised staff member will take your
package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process
your refund. If you’ve paid by cash, you can ask for a cash refund. It can also
be refunded to your My Credit account for online purchases. If you’ve paid by
card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check
the returns policy first to see which products we don't take back. You have
within 14 days to do a return and a refund.</div>
<div> </div>
<div dir="ltr">We look forward to hearing from you.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>Your friends,<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/439492