Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Feb 2020 19:54:51 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Thanks for your effort</div>
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<div>On Mon, Feb 3, 2020, 9:49 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Mai,</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is cancelled because during quality check we found out that the item 161876627 - - Plush Detail Parka Jacket with Pockets and Hood was not in a good condition to be sold hence we cancelled your order.</div>
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<div>The amount you paid online of SAR 45.00 will be refunded back to your original payment method within 2 - 14 working days based on your bank’s processing time.</div>
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<div>We will not be happy either if you receive bad item in your order, this is the reason why your order was cancelled and you received a notification regarding the same item.</div>
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<div>Hope this helps and have a great evening!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/440143