Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Feb 2020 09:48:00 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">
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<div style="direction: ltr">Thanks for your cooperation </div>
<div style="direction: ltr">Fetchr company driver picked up the incorrect item just now and he gave me a paper </div>
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<div style="direction: ltr" dir="ltr">When the refund will be processed? </div>
<div style="direction: ltr" dir="ltr">Thanks in advance </div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 29, 2020 12:26:21 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#428584] - Re: Your products are on the way
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<div>Hi Reham,</div>
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<div>Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div>We have gone ahead and raised a return request for you. Our collection team will contact you to schedule the collection. Once the item is collected and delivered to our warehouse, and after the approval from the quality team, we will initiate the refund
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<div>Once the refund is processed, you will get the notification for the same. This may take 7-10 working days.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style="font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box; color:rgb(24,50,71)">
<br style="font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box; color:rgb(24,50,71)">
Your friends,<br style="font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box; color:rgb(24,50,71)">
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/428584