Subject: New Reply Received - return product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Feb 2020 05:42:08 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  return product  Ticket comment <div>thank u so much please help me as soon as possible!<br><br>
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<div>On Feb 3, 2020, at 2:48 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Feena,</div>
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<div>​Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div>As per the system we can see that the status for your order is still showing as 'In Progress' due to a technical glitch. We have already raised this issue to the relevant team and they will resolve this issue in 24-48 working hours. Once, the status is updated we will raise a return request for you in the system for the wrong item delivered to you.</div>
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<div>Our collection team will contact you to schedule the collection. Once the collected items are returned to our warehouse, and after the approval of the quality team, the refund will be initiated.</div>
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<div>Once the refund is processed in the system, you will get the notification of the same. The process may take 7-10 working days.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/439596