Subject: New Reply Received - 9768491709 order received wrong item
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Feb 2020 09:21:36 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  9768491709 order received wrong item  Ticket comment <div dir="auto">Hi,<div dir="auto">Please arrange the collection of this return item as soon as possible.</div>
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<div>On Tue, Jan 28, 2020, 10:53 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Saalam,</div>
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<div>​Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div>We have raised a return request for you and our collection team will contact you to schedule the collection.</div>
<div>Once the item is collected, it will be delivered to our warehouse and after the approval of the quality team, we will initiate the refund for the same. This may take 7-10 working days.</div>
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<div>Once the refund is processed, you will get the notification for the same.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'><br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'>Your friends,<br style='font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif'>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/428358