Subject: New Reply Received - Re:Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jan 2020 10:26:37 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re:Your products are on the way  Ticket comment <div>Ok thanks</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 30/01/2020  8:39 pm  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#432170] - Re:Your products are on the way </div>
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<div>Hi Nihal,</div>
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<div>Thank you for your confirmation. We will surely help you out with this.</div>
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<div>We have raised a return request for you and our collection team will collect the wrong item delivered to you. Once the item is returned to our warehouse, and after the approval from the quality team, we will initiate the refund for the same. Once the refund is processed you will get the notification for the same.</div>
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<div>The refund will be credited back to your card. The process may take 7-10 working days and the refund will take further 2-15 business days, depending upon the processing time taken by your bank.</div>
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<div>​In case you wish to purchase the items, which were not delivered to you, we would request you to place a fresh order.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style='font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'><br style='font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'>Your friends,<br style='font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/432170