Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jan 2020 03:50:26 +0000 (UTC)

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re:   Ticket comment <div><div dir="auto">This is inconvenient for me. Pls fix ur SKUs and product descriptions. Not ordering from Splash again.</div></div>
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<div>On Thu, Jan 30, 2020 at 4:23 AM, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Ali,</div>
<div dir="ltr">Thank you for contacting us and we apologise for the inconvenience caused to you.</div>
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<div>We would like to inform you that we can't send you the item separately, but if the items are not used then we will generate a return request for the requested items.</div>
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<div>We would request you to please confirm whether you wish to return the items and if yes please give us the name of the items you wish to return.</div>
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<div>Also, please accept this promo code as a token of gesture from our end 'MNC10' which is applicable for 10% discount on men's clothing from Centrepoint. Please note that the promo code is valid for limited time and is not applicable on the items already on sale unless specified.</div>
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<div dir="ltr">We look forward to hearing from you.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizi
 ng:border-box'><br>Your friends,<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/433129