Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jan 2020 07:49:42 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank u for quick reply.<div dir="auto"><br></div>
<div dir="auto">But where could I track return process.. Is it with aramax or Lanmark.. I just have one receipt from Aramax as a proof.</div>
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<div dir="auto">Its very disappointing that for return no tracking available.. </div>
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<div dir="auto">Hope to hear soon. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 29 Jan 2020, 00:59 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Neha,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We are truly sorry to hear that the refund has not been processed yet for the items collected from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.</div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and will get your refund processed soon.</div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/428578