Subject: New Reply Received - received damage item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jan 2020 11:56:28 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  received damage item  Ticket comment <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>From: Venuz dave Agustin solomon &lt;[email-masked]&gt;<br><b>Date:</b> January 24, 2020 at 12:05:51 PM GMT+4<br><b>To:</b> Babyshop &lt;[email-masked]&gt;<br><b>Subject:</b> <b>Re:  received damage item</b><br><br>
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<blockquote><div dir="ltr">good day <div>When is going to replace the damage item? When the credit transfer in my acct. soni can use it again.</div>
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<div>thank you</div>
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<div>kind regards</div>
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<div>venus solomon</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On Jan 22, 2020, at 5:06 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 414575</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 414575<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
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<div>Hi Venuz,</div>
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<div dir="ltr">Thank you for contacting us. <div><br></div>
<div>We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know either your order number or the email address you used to place the order.</div>
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<div>Looking forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/414575