Subject: New Reply Received - Sign-in problem!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jan 2020 11:16:27 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Sign-in problem!  Ticket comment <div dir="ltr">
<div>Hi Nikhil,</div>
<div dir="auto">Thank you for your email.</div>
<div dir="auto"><br></div>
<div dir="auto">Here are the answers to your questions:</div>
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<div dir="auto"><b>1. App Version: Shoemart app version 6.25</b></div>
<div dir="auto"><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MTcwNTI5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nxTINbxi78ZOIjYaWBvChfJCJ41c4ftggHoxgDgq-xw" alt="Screenshot_20200126-135546__01.jpg" width="303" height="517" class="gmail-CToWUd gmail-a6T" style="cursor: pointer; outline: 0px"><br>
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<div dir="auto"><b>2. Android/iOS Version: Android version 9 - OnePlus 3T</b></div>
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<div dir="auto"><b>3. Screenshot of the issue:</b></div>
<div><b>      A) Error message (using Shoemart app):</b></div>
<div><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MTcwNTI5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gYoGTkKbWOVDcYsLX5MICSEsz-iBpC45hNJeBgSF0Qs" alt="Screenshot_20191224-202333__01.jpg" width="304" height="517" class="gmail-CToWUd gmail-a6T" style="cursor: pointer; outline: 0px"><br>
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<div><br></div>
<div><b>      B) Everything works fine on the website (same device, but using any browser):</b></div>
<div><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MTcwNTI5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wP6moFl674wVF6FDo5z9vnazfpqctRzs1pR70wB07E8" alt="Screenshot_20191224-202344__01.jpg" width="301" height="517" class="gmail-CToWUd gmail-a6T" style="cursor: pointer; outline: 0px"><br>
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<div><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MTcwNTI5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.f-VHuVBnN1EufHy4bZWLwiM33JK2HZYhSdTBv2oOutY" alt="Screenshot_20191224-202413__01.jpg" width="211" height="766" class="gmail-CToWUd gmail-a6T" style="cursor: pointer; outline: 0px; margin-right: 0px"><br>
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<div dir="auto"><b>4. Registered email address: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></b></div>
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<div dir="auto"><b>5. Make and model of the phone: OnePlus 3T - OxygenOS version 9.0.6</b></div>
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<div>Looking forward to hearing from you soon.</div>
<div><br></div>
<div>Regards,</div>
<div>Yasser Darawi</div>
<div><br></div>
<div><br></div>
</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jan 24, 2020 at 10:07 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div>Hi Yasser,</div>
<div>​<br>
</div>
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<div><br></div>
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<div dir="ltr"><div><br></div></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<br><br><br><span style="color:rgb(102,102,102)">__________________________________________</span><br>
<br><b style="color:rgb(0,0,153)"><span style="font-family:verdana,sans-serif"> Regards,</span><br style="font-family:verdana,sans-serif">
</b><span style="color:rgb(0,0,153);font-family:verdana,sans-serif"><b> Yasser Darawi--<span style="color:rgb(51,51,255)"> </span></b><span style="color:rgb(51,51,255)">(aka 'DarawiK')</span></span><br>

<br>                 <img style="width: 146px; min-height: 146px" alt="http://rtfmja.blu.livefilestore.com/y1p9iOsYjpF3diAmUDqGGQdQCG_kgcnTjFPN4vH7yZIeU7E-3pBGdp_cHdQfjU6AhQcwC9dYBksLg8/Yasser%20Darawi%20-%20DarawiK.png" src="http://rtfmja.blu.livefilestore.com/y1p9iOsYjpF3diAmUDqGGQdQCG_kgcnTjFPN4vH7yZIeU7E-3pBGdp_cHdQfjU6AhQcwC9dYBksLg8/Yasser%20Darawi%20-%20DarawiK.png"><br>

<br><div style="text-align:left">                 <img style="margin-top: 5px; margin-bottom: 5px" src="http://services.nexodyne.com/email/icon/euqPb7IK7A%3D%3D/ml3ZQlM%3D/R01haWw%3D/0/image.png" alt="[email-masked]"><br>

</div>
<span style="color:rgb(102,102,102)">__________________________________________</span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/421011