Subject: New Reply Received - Re: Your order number 8366429141 is ready for collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jan 2020 18:41:54 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your order number 8366429141 is ready for collection  Ticket comment <div dir="auto">Which information u need??</div>
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<div>On Fri, 24 Jan 2020, 20:59 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Zeinab,</div>
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<div>Thank you fro contacting us and we apologise for the inconvenience caused to you. You were expecting your full order to be delivered to you, ​and we feel very sorry that on this instance we could not meet your expectations. </div>
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<div>We have requested the relevant team to refund for the item as it is not shipped to you. Once the refund in processed you will get the notification for the same. Please allow us few days to get this issue sorted out.</div>
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<div>Regarding your refund for KWD 3.92, we can see that it was successfully processed on Jan 08 in your card ending with **9520 under transaction reference number 157850266100019855.</div>
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<div>The refund will be credited to your card in 2-15 business days , depending upon the processing time taken by your bank.</div>
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<div>In case the refund is not yet credited to your card, please share with us your card statement from Jan 08 to Jan 24 so that we can assist you further.</div>
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<div dir="ltr">We look forward to hearing from you.<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'><br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>Your friends,<br style='color:rgb(24,50,71);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;box-sizing:border-box'>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/420991