Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jan 2020 17:09:42 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div id="edo-message">
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<div>Dear team</div>
<div>Ok but I receive the item by defect and this wrong from your side not for my side and I know the return service <br><br>Begin forwarded message:<br><br><blockquote style="margin:1ex 0 0 0;border-left:1px #ccc solid;padding-left:0.5ex"><div><b></b></div></blockquote>
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<div>From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Jan 17, 2020 at 9:06 PM<br><b>To: </b>Markomadhatm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: Re: [#408493] - Returns</b><br><br>
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<div>Hi Marko,</div>
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<div>We apologise for the inconvenience caused to you.</div>
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<div>This is clearly not the experience we want our customers to have when they shop with us. </div>
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<div>This is for your info that usually the refund is processed to the original mode of payment. For future if you have any issues, you can ask them to credit it to your card. We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.</div>
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<div dir="ltr">Please accept our sincere apologies once again.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/408493