Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jan 2020 13:19:23 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Support Team,</div>
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<div>Issue not yet resolved, haven’t receive any call from courier, please do the needful.</div>
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<div>Regards,</div>
<div>Imran zafar<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Tuesday, January 14, 2020, 9:18 PM, imran zafar &lt;[email-masked]&gt; wrote:</div>
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Dear Nikhil,<div>
<br><div>My issue is still not resolved, i was expecting an call from logistics department as they mentioned in trail mail , for return item collection that is way I didn’t reply. Please re-open my case.</div>
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<div>Your quick response will highly appreciate.</div>
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<div>Imran zafar </div>
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<br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv0921582311yqt0799949681" id="yiv0921582311yqt20210">
<div class="yiv0921582311yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Tuesday, January 14, 2020, 9:06 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 400960</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
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<div>Hi Imran,<br><br>Thank you for your prompt reply.</div>
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<div>We will raise a return request and our logistics team will contact you for the collection of this item. Once the item is collected, it will be delivered to our warehouse where the item will go for quality check. After the approval from the quality team we will initiate the refund for the same. The whole process may take 7-10 business days.</div>
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<div>The refund will be credited to the original mode of payment in 2-15 business days. </div>
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<div dir="ltr">​Awaiting for your confirmation.</div>
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<br style="color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style="color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,"><br style="color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,">Your friends,<br style="color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/400960