Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jan 2020 09:56:21 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div>Any news ?<br><br><br>
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<div>Best regards,</div>
<div>Hend Gamal</div>
<div>Email: [email-masked]</div>
<div>What’s app number: +201010715999</div>
<div>UAE Phone number: +971551220629</div>
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<div>On Tuesday, January 14, 2020, 3:17 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div>Hi Hendija,<br><br>
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<div>Thank you for getting in touch with us.</div>
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<div>We are truly sorry to hear that the refund has not been processed yet for the items collected from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.</div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and will get your refund processed soon.</div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/402486