Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 13:40:34 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Actually all the items in that order is returned and is verified by your pickup team.kindly look onto the issue and do needful.<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
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<div>On Tue, 14 Jan 2020, 03:24 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Akesh,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We are truly sorry to hear that the refund has not been processed yet for the items collected from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.</div>
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<div dir="ltr">We can understand your frustration here. Before we escalate the issue to the relevant team, kindly confirm how many items were returned by you. As per the system the return request was raised for 4 items, but we can see that only 3 items were delivered to us.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/402752