Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 10:11:50 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear Max Fashion, </div>
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<div id="yMail_cursorElementTracker_1578996021102">I have received an email from the carrier Shipa that they will return my order to you and they suggested that I will place another order. </div>
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<div id="yMail_cursorElementTracker_1578996156759">I would like to request that the same items I placed so that there will be no discrepancy for the amount. Or you can inform Shipa to proceed for delivery of my parcel. </div>
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<div id="yMail_cursorElementTracker_1578996323935">Please see below from Shipa mail:<br>
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<div id="yMail_cursorElementTracker_1578996337244">(<span style="font-family: sans-serif">Dear Jose , </span>
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<br style="overflow-wrap: break-word; font-family: sans-serif"><span style="font-family: sans-serif">Thank you for reaching out Shipa!</span><br style="overflow-wrap: break-word; font-family: sans-serif"><br style="overflow-wrap: break-word; font-family: sans-serif"><span style="font-family: sans-serif">Kindly note that your order has been set to be returned to the merchant as requested to return all the order that have been pending in our warehouse for more than 7 days. </span><br style="overflow-wrap: break-word; font-family: sans-serif"><br style="overflow-wrap: break-word; font-family: sans-serif"><span style="font-family: sans-serif">You may need to contact Landmark to place another order.</span><br style="overflow-wrap: break-word; font-family: sans-serif"><br style="overflow-wrap: break-word; font-family: sans-serif"><span style="font-family: sans-serif">Best regards </span><div style="overflow-wrap: break-word; font-family: sans-serif">
<br style="overflow-wrap: break-word"><span class="yiv9307169977labelnormal" style="overflow-wrap: break-word" id="yMail_cursorElementTracker_1578996364850"><span class="yiv9307169977labelname_sf" style="overflow-wrap: break-word">Lubna Shehadeh</span><br style="overflow-wrap: break-word"><span class="yiv9307169977labeltitle_sf" style="overflow-wrap: break-word">Customer Care</span><br style="overflow-wrap: break-word"><a rel="noreferrer" target="_blank" href="https://www.shipa.com" style="overflow-wrap: break-word; word-break: break-word" id="yMail_cursorElementTracker_1578996350095"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160" id="ymail_ctr_id_-229671-1" style="overflow-wrap: break-word; word-break: initial"></a>) <br style="overflow-wrap: break-word"><strong style="overflow-wrap: break-word">M:</strong> 800 SHIPA<br style="overflow-wrap: break-word"><a rel="noreferrer" target="_blank" href="https://www.shipa.com" style="overflow-wrap: break-word; word-break: break-word; text-decoration-line: none; color: rgb(242, 102, 65)" id="yMail_cursorElementTracker_1578996347872">www.shipa.com</a></span>
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<div id="yMail_cursorElementTracker_1578996494765">Best regards, </div>
<div id="yMail_cursorElementTracker_1578996510090">Jose Charlie Alguno <br>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jan 14, 2020 at 3:01 AM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8794495250"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div>Hi Jose,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div dir="ltr">We are really sorry for the inconvenience caused to you, but this is not typical of the experience we offer.</div>
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<div dir="ltr">We have forwarded your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style='font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-color:initial;color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'><br style='font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-color:initial;color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'>Your friends,<br style='font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-color:initial;color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif'>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/402610