Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jan 2020 09:21:31 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Yesterday, the wrong item was already recalled by the courier. However no refund was made to my account.</div>
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<div>Would appreciate your urgent feedback.</div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Jan 12, 2020, at 10:27 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Jeanelle,</div>
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<div>Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. Yes, we can only do refund from our end.</div>
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<div>We would request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/400770