Subject: New Reply Received - Illegal withdrawal of money from account
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jan 2020 07:27:05 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Illegal withdrawal of money from account  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear max team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The below succeful payment is not purchased &amp; was cancelled transaction,please return 129.00 sr.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>AbdulMateen Mohammed</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Abdul Mateen Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, January 12, 2020 9:42 AM<br>
<b>To:</b> MOHAMMED ABDULMATEEN &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#330786] - Illegal withdrawal of money from account</span>
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<div class="MsoNormal">---------- Forwarded message ---------<br>
From: <strong>Max</strong> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Wed, Dec 11, 2019, 5:19 AM<br>
Subject: Re: [#330786] - Illegal withdrawal of money from account<br>
To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Abdul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As we can see that you were trying to pay for your order by your card, but the transaction was not authorised as funds were not captured. There was only 1 successful payment
 of SAR 129.00 as per your history.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that the transaction has only been authorised and not captured. An authorised transaction means that the transaction amount has been blocked by the card issuing
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please find attached screen shot for your order history. Please check with your bank regarding the same.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<div class="Size13" align="justify">Disclaimer: This message and its attachment, if any, are confidential and may contain legally privileged information. If you are not the intended recipient, please contact the sender immediately and delete this message and
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<span lang="AR-SA">هذه الرسالة و مرفقاتها (إن وجدت) تمثل وثيقة</span><span dir="ltr"></span><span lang="AR-SA" dir="ltr"><span dir="ltr"></span></span><span lang="AR-SA"> سرية قد تحتوي على معلومات تتمتع بحماية وحصانة قانونية. إذا لم تكن الشخص المعني
</span><span dir="ltr"></span><span lang="AR-SA" dir="ltr"><span dir="ltr"></span></span><span lang="AR-SA">بهذه الرسالة يجب عليك تنبيه المُرسل بخطأ وصولها إليك، و حذف الرسالة و مرفقاتها (إن وجدت) من الحاسب الآلي الخاص بك. ولا يجوز لك نسخ هذه الرسالة أو مرفقاتها
 (إن </span><span dir="ltr"></span><span lang="AR-SA" dir="ltr"><span dir="ltr"></span></span><span lang="AR-SA">وجدت) أو أي جزئ منها، أو البوح بمحتوياتها لأي شخص أو استعمالها لأي غرض. علماً
</span><span dir="ltr"></span><span lang="AR-SA" dir="ltr"><span dir="ltr"></span></span><span lang="AR-SA">بأن الإفادات و الآراء التي تحويها هذه الرسالة تعبر فقط عن رأي المُرسل و ليس
</span><span dir="ltr"></span><span lang="AR-SA" dir="ltr"><span dir="ltr"></span></span><span lang="AR-SA">بالضرورة رأي الشركة السعودية للكهرباء، ولا تتحمل الشركة السعودية للكهرباء أي
</span><span dir="ltr"></span><span lang="AR-SA" dir="ltr"><span dir="ltr"></span></span><span lang="AR-SA">مسئولية عن الأضرار الناتجة عن أي فيروسات قد يحملها هذا البريد.</span>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043077747018'>Order.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/330786