Subject: New Reply Received - Received broken item ordered online
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jan 2020 04:44:29 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Received broken item ordered online   Ticket comment <div>
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<div style="direction: ltr">Dear manager,</div>
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<div style="direction: ltr">I contact the customer service by the phone to return the broken item since 1st of Jan 2020.
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<div style="direction: ltr">But no one can schedule the return pick up and process the refund to me due to your IT problem.
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<div style="direction: ltr">I can not do the online return from the Centre point application at all, please check and fix it.
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<div style="direction: ltr">Regards, </div>
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<div style="direction: ltr">Amanda Chuang</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 2, 2020 12:10:49 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#382235] - Received broken item ordered online
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<div>Hi Amanda,</div>
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<div>We apologies for the inconvenience caused. We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you
 will find the process for initiating the return. <br>
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<div>You can return online purchases through the below three channels:</div>
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<div>​· You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>· You can now drop off your return to any Babyshop store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.</div>
<div>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends, </div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/382235