Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jan 2020 16:40:23 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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<div style="direction: ltr">Hi,</div>
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<div style="direction: ltr">Thanks for your response. My concern wasn’t that the items were not check, but that if 7 items are listed to be returned, then I would have expected the courier to count that 7 items were indeed being collected and hence giving
 me a receipt for those 7 items.</div>
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<div style="direction: ltr">I know it will take time for the refund to take place!</div>
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<div style="direction: ltr">Kind Regards</div>
<div style="direction: ltr">Dawn Caesar</div>
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<div style="direction: ltr">Kind Regards</div>
<div style="direction: ltr">Dawn</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 2, 2020 10:55:08 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#384333] - Returns
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<div>Hi Dawn,</div>
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<div>Thank you for contacting us.</div>
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<div>We apologise for our collection team who have not handed over the receipt to you. As we can see in the system who have generated a return request for 7 items. Once the items are delivered to our warehouse, the quality team checks the items and after the
 approval the refund is initiated.</div>
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<div>Our courier team do not check the items, as their job is to just deliver and collect the items. We will follow up for the refund for you, but you have to be patient.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/384333