Subject: New Reply Received - Fwd: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 30 Dec 2019 11:08:49 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div>Hi Support Team,</div>
<div><br></div>
<div>For follow-up, I have not received the refund. Please arrange immediately.</div>
<div><br></div>
<div>Thank you,</div>
<div>Adriane</div>
<div>
<br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Dec 2019, at 2:35 AM, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div>Hi Adriane,</div>
<div><br></div>
<div>Thank you for contacting us.</div>
<div><br></div>
<div>
<div>​We see that you are contacting regarding the order you placed on our website with order number 7661879467.</div>
<div><br></div>
<div>As per the tracking information, we can see that your order has been returned back to our warehouse. </div>
<div><br></div>
<div>Our courier partner tried to contact you thrice on 3 different days but didn't receive any </div>
<div>response from your end.</div>
<div>​<br>
</div>
<div dir="ltr">The courier has now sent the items back to the warehouse after 10 days of keeping them in their facility. Once the shipment is received at the warehouse we will initiate the refund. The refund amount will be credited to your card in 2-15 business days.<br>
</div>
<div><br></div>
<div>Now, we would request you to order these items again from our website. <br>
</div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
</div>
<div><br></div>
<div>Your friends,<br>
</div>
<div>The Support Team</div>
</div>
<div dir="ltr">
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/339016