Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Dec 2019 11:53:11 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>&#128546;&#128546;&#128546; the reason why i always order the centre point splash online because we are busy always no day off and no time to spend a time to visit the branches... please the wrong order is in good condition we didnt open it... we can give to you also the incash voice reciept... i dont know how to explain to my colleague about this happen ... because ive already order many times before but now first time happen.<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Sunday, December 22, 2019, 1:38 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div>Hi Noli,</div>
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<div>​Thank you for your explanation.</div>
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<div>​We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div>You can return online purchases through the below three channels:</div>
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<div>​· You can contact our customer support team on <a dir="ltr" rel="noreferrer">18-00-871</a> to book a return and to be notified of the refund amount based on our return policy.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>· You can now drop off your return to any Splash store across the Kuwait.</div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the Kuwait.</div>
<div>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/357840