Subject: Re: Refund Approval(9609916371)
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 00:36:48 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 5 December, 2020 23:54:37 
Subject: Refund Approval(9609916371) 

Hi Team, 

Problem Statement: Refund Approval for returned items. 
Ticket ID: 1633786 
Order Date: Oct 24, 2020 
Order ID: 9609916371 
Return AWB: RP102720000491 
Total Order Value: AED 494.00 

Issue Description: This UAE order has been placed on Oct 24, 2020 and the tracking shows delivered since Oct 25, 2020. Customer is complaining regarding the refund for the return items as per the customer she has returned 7 items. However, in the hybris the refund is processed only for 3 items. 

Following are the items for which the refund is not processed. 

1. 162459409 - - Perforation Detail Sandals with Hook and Loop Closure and the cost of the item is AED 70. 
2. 162392159 - - Printed Top with Spread Collar and Long Sleeves and the cost of the item is AED 34.25. 
3. 162635601 - - Solid Formal Top with Necktie and Bishop Sleeves and the cost of the item is AED 50. 
4. ​162648417 - - Solid Collared Blouse with Ruffle Detail and Long Sleeves and the cost of the item is AED 45. 

Case History: ​Customer is with us since Sep 2020 and customer has three completed order with us for the total amount of AED 718.75. 

Assistance Required: Request you to provide a refund approval of AED 199.25 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar