Subject: Re: KNET ISSUE 8371515906
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Apr 2020 10:16:19 -0700 (MST)

Hi Team, 

Order : 8371515906 
PFA and check, as w can see that the amount has been debited from the customer account, However the order has been cancelled on validation and we can not see any amount has been captured. 
Kindly look into it and advise. 

Regards 
Shakeeb 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 15:58:57 
Subject: KNET ISSUE 

Hi Team, 

Customer has placed an order with order number 8371515906, payment failed through KNET. However, amount debited to customer's account. 

Please find the attached details below provided by the customer for the transaction: 

Order Number:8371515906 
Transaction id:505859 
Registered email: [email-masked] 
Bank statement attached. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar