Subject: Re: Refund not processed (SADAD)//6455324372
From: Abhishek Bargaonkar <[email-masked]>
To: Inayat Ali <[email-masked]>
Date: Fri, 31 Jan 2020 02:20:00 -0700 (MST)

Hi Team, 

Please find the customer bank details mentioned below: 

Name: Manzoor Ali Cheekkilott Vattakundugal 
IBAN No:SA5560000000016528734001 
Account No:0016528734001 
Bank name: Bank Al Jazira 
Account Type: Savings 

Kindly process the refund as soon as possible. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar 

From: "Inayat Ali" <[email-masked]> 
To: "Abhishek Bargaonkar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 25 January, 2020 15:59:17 
Subject: Re: Refund not processed (SADAD)//6455324372 

Abhishek- Please get the bank details and share. 

Thanks 
Inayat Ali 

From: "Malik Ismail" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Saturday, January 25, 2020 3:18:35 PM 
Subject: RE: Refund not processed (SADAD)//6455324372 

Hi Inayat , 

Please ask customer to provide his bank account details to process refund (IBAN – account holder name – bank name). 

Regards, 

Malik Ismail 

From: Inayat Ali <[email-masked]> 
Sent: Saturday, January 25, 2020 9:48 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: RE: Refund not processed (SADAD)//6455324372 

External email sender, please take precaution. 

Hi Team 

We need your assistance on one of Sadad's transaction status. Refund was processed on 29th Dec, however, the customer highlights refund not credited to his account. 

Order ID: 6455324372 

Also, shared bank statement for reference. 

Request to check and share an update on this. 

Thanks 

Inayat Ali 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 24, 2020 8:27:43 PM 
Subject: Re: Refund not processed (SADAD) 

Hi Team, 

Please accept my sincere apologies. 

Please find the attached bank statement. 

Regards, 

Abhishek Borgaonkar 

From: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 24 January, 2020 19:44:51 
Subject: Re: Refund not processed (SADAD) 

Hi Abhishek 

Please share the updated bank statement to raise this forward. We processed the refund on 29th Dec and would need the statement post that. 

Thanks 

Inayat Ali 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 24 January, 2020 18:27:48 
Subject: Refund not processed (SADAD) 

Hi Team, 

Problem Statement: Refund for SADAD 

Order Date : Dec 2, 2019 

Order ID: 6455324372 

Assistance Required: Refund processed from our end but not reflecting in customer's SADAD Account. We have already process the refund on 29 Dec 2019. 

Issue Description:Customer is complaining that he still did not received the refund in his account. SADAD statement is shared by the customer. 

Kindly look into this and do the needful. 

Regards, 

Abhishek Borgaonkar 

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