Subject: SADAD transaction issue
From: Abhishek Bargaonkar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 6 Mar 2020 00:36:47 -0700 (MST)

Hi Team, 

Please find the bank details shared by the customer mentioned below: 

Account Holder: Muhammad Mobashar Iqbal 

​Bank Name: Samba Bank 

Branch Name: Kingdom Tower Branch 

Account Type: Salary Account (Basic) 

IBAN/IFSC: SA03 4000 0000 0000 1132 0443 

Account Number: 11320443 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar 

From: "Malik Ismail" <[email-masked]> 
To: "Arjun Thapa" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, March 2, 2020 6:04:51 PM 
Subject: RE: SADAD transaction issue 

Thanks [ mailto:[email-masked] | 
@Arjun Thapa ] 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] , 

Please get account details to process refund. 

From: Arjun Thapa <[email-masked]> 
Sent: Monday, March 2, 2020 3:25 PM 
To: Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: SADAD transaction issue 

[ mailto:[email-masked] | @Malik Ismail ] , Both transactions are captured in Landmark’s Account. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

20-Nov-19 	

23/03/1441 	

09:42 	

Merchant Payment 	

P1000000000004481779/TJTNAY61574231989953 Payment 	

372.04 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

20-Nov-19 	

23/03/1441 	

09:35 	

Merchant Payment 	

P1000000000004481762/KYHGWSR1574231570336 Payment 	

372.04 

Thanks & Regards 

Arjun Thapa 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 2, 2020 11:27 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD transaction issue 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , 

Reminder please 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 1, 2020 9:56 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD transaction issue 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , 

Please check and confirm if below transaction is successful. 

6452439926 – 6452439926 

Tnx ID P1000000000004481779 – Date 20-11-2019 , Amount SAR 378 

Tnx ID P1000000000004481762 - Date 20-11-2019 , Amount SAR 378 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] , 

Order 6452439995 , customer as per system already get cash refund from store. 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 27, 2020 3:22 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: SADAD transaction issue 

External email sender, please take precaution. 

Hi Team, 

Kindly check and assist us on sdad below case. 

Regards, 

Fauzan 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 February, 2020 15:48:38 
Subject: SADAD transaction issue 

Hi Team, 

The customer placed an order on Nov 20, 2020, using SADAD. However, the payment failed but the amount got deducted to his bank account. 

Order numbers are as follows: 

6452439790 on validation canceled. 

6452439926 on validation canceled. 

6452439995 Completed. 

Screenshot attached for your reference. 

Kindly look into this and do the needful. 

Regards, 

Abhishek Borgaonkar 

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