Subject: Re: WWD ITEM to be returned(9770508614)
From: Apoorv Joshi <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 23 Feb 2020 17:32:27 -0700 (MST)

Abhishek, 

Home delivery team already collected the item from customer today. Explain the refund procedure to customer and close this case. 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, February 23, 2020 2:40:53 PM 
Subject: WWD ITEM to be returned(9770508614) 

Hi Team, 

With reference ticket number 475569 and order number 9770508614 with the tracking id: 00000100061744618. 

Customer order an item (160993854 - - Spartan Cars 3 Printed Bicycle with Training Wheels - 16 inches). The customer wanted to return the item as the bicycle is too big for her child. 

We did push back the customer as its a non- returnable item. The customer emailed us again statin that she had already filed a complaint in the consumer court also as per the customer it was not mentioned anywhere that this item is non-returnable. She asked for the return as soon as possible and also the invoice of the order where it is mentioned that its a non-returnable item. 

Kindly look into this and advise. 

Regards, 
Abhishek Borgaonkar