Subject: Re: Callback to be arranged//9767537590
From: Inayat Ali <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 19 Jan 2020 03:12:17 -0700 (MST)

Team- Please assist with the callback for the customer. 

Synopsis below. 

Thanks 
Inayat Ali 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 19 January, 2020 15:02:53 
Subject: Callback to be arranged 

Hi Team, 

With reference to order number 9767537590. 

Customer received the wrong items Mamas Disposable Maternity Briefs - Extra Large for which customer has requested the return. 

Customer came on chat and stated that he did not want the refund, he wants the replacement for the item. We pushed back the customer that exchange is not availble but the customer was persisting for the replacement. Customer wants to talk to manager regarding this. 

Customer name: Yusuf Khan Haither 

Customer number:+971528257957. 

Kindly arrange a callback for the customer. 

Regards, 
Abhishek Borgaonkar