Subject: FW: C&C Issue - 6459111007
From: Max Haddab <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Alghamdi Mohammed <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, majed mereen <[email-masked]>
Date: Fri, 17 Jan 2020 12:59:01 +0000

Dear team

The order already receive by customer.

Norbert Pono
max haddab
0544372024
________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 16 January 2020 20:10
To: Max Haddab <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6459111007

External email sender, please take precaution.
Hi Team,

Kindly update on the below case.

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 6:42:30 PM
Subject: Re: C&C Issue - 6459111007

Hi Team,

Any update on this?

Regards,
Abhishek

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Max Haddab" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Alghamdi Mohammed" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 08:37:07
Subject: C&C Issue - 6459111007

Hi Team,

With reference to the order number: 6459111007
Store ID: Max 60157, MAX Haddab

Order placed on Dec 31, 2019 and is showing pickup completed on Jan 7, 2020. Customer is reporting he did not collect this order as he is outside the country and will be returning on Jan 16, 2020. Kindly share POD for the same and check to whom this has been handed over to. Please look into this and advise.

Thank you for helping us in closing this case.

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 6:16:09 PM
Subject: Click and collect (6459111007)

Hi Team,

With reference to order number 6459111007 (Click and collect).

Order date: 31 Dec 2019.

Store id: Max 60157

Tracking id: 645911100723999991

Issue Description:  As per the customer he has not collected the order from the store but he received the notification from the app that his order has been collected successfully. As per the customer he in not in KSA and will return to the country on 16 Jan 2020 so how come he can collect the order. As per the hybris the pickup is completed on 07 Jan 2020.

Escalated to Store and Store POC but no response.

Request you to look into this and do the needful.

Regards,
Abhishek Borgaonkar

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