Subject: Click and collect (6459111007)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 14 Jan 2020 05:46:09 -0700 (MST)

Hi Team, 

With reference to order number 6459111007 (Click and collect). 

Order date: 31 Dec 2019. 

Store id: Max 60157 

Tracking id: 645911100723999991 

Issue Description: As per the customer he has not collected the order from the store but he received the notification from the app that his order has been collected successfully. As per the customer he in not in KSA and will return to the country on 16 Jan 2020 so how come he can collect the order. As per the hybris the pickup is completed on 07 Jan 2020. 

Escalated to Store and Store POC but no response. 

Request you to look into this and do the needful. 

Regards, 
Abhishek Borgaonkar