Subject: Late shipping (6452406306)
From: Abhishek Bargaonkar <[email-masked]>
To: Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 11 Jan 2020 05:26:50 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping (Click and Collect) 

Order Date : 20 Nov 2019 

Order ID: 6452406306 

Tracking ID: 645240630622999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 20 Nov 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order refund so we request you to kindly cancel this order and process the refund as customer is a with us since 2017. 

Escalated to warehouse and updated in order cancellation sheet but no response. 

Regards, 
Abhishek Borgaonkar