Subject: Re: Late Shipping (380901)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jan 2020 00:30:18 -0700 (MST)

Hi Seeta, 

Thank you for your guidance, order has been cancelled and refund has been processed. 

Thank you for your help! 

Regards, 
Abhishek 

From: "Seeta Seeta" <[email-masked]> 
To: "Abhishek Bargaonkar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 4 January, 2020 17:25:43 
Subject: Re: Late Shipping (380901) 

Hi Abhishek, 

Kindly raise the jira with the screenshot of failed cancellation 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, January 4, 2020 3:09:13 PM 
Subject: Late Shipping (380901) 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : 21 Dec 2019 

Order ID: ​9764985114 

Tracking ID: Consignment not ready yet. 

Store id : Splash 21015 

Assistance Required: Need to cancel the order and process refund. 

Issue Description: Customer placed order on 21 Dec and till now he has not received the order. As per the hybris the ​consignment is not ready yet. 
Customer is chasing us for his order refund now, request you to please cancel the order and process the refund as soon possible. 

Need to cancel this order already escalated to warehouse on 01 Jan 2020. Updated in order cancellation sheet. 

Regards, 
Abhishek Borgaokar