Subject: Late Shipping (380901)
From: Abhishek Bargaonkar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sat, 4 Jan 2020 02:39:13 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping 

Order Date : 21 Dec 2019 

Order ID: ​9764985114 

Tracking ID: Consignment not ready yet. 

Store id : Splash 21015 

Assistance Required: Need to cancel the order and process refund. 

Issue Description: Customer placed order on 21 Dec and till now he has not received the order. As per the hybris the ​consignment is not ready yet. 
Customer is chasing us for his order refund now, request you to please cancel the order and process the refund as soon possible. 

Need to cancel this order already escalated to warehouse on 01 Jan 2020. Updated in order cancellation sheet. 

Regards, 
Abhishek Borgaokar