Subject: Refund Not Processed
From: Abhishek Bargaonkar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 3 Jan 2020 07:35:26 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 20 Dec 2019 

Order ID: 6457588443 

Return Tracking ID: 34147816258665 

Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 21 items and as per customer he handed over all 21 items to the courier team and as per the tracking details it has been delivered to the warehouse on 29 Dec 2019 but according to the hybris the refund has been not processed yet, So we request you to check under RMA 23137502​ and process the refund as soon as possible. 

Already escalated twice. 

Request you to look into this and do the needful. 

Regards, 
Abhishek Borgaonkar