Subject: Missing and damage product ( No reply from third party)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 1 Jan 2020 03:30:37 -0700 (MST)

Hi Seeta, 

Please look into the ticket #336413 

Problem Statement: Missing Items from the shipments and Delivered item is dirty and damaged. 
Order Date : 03-Dec-2019 

Order ID: 6455531106 

Tracking ID: 45055213114 

Assistance Required: missing items and return and refund for the damaged one. 

Issue Description: The customer placed an order for 2 products from our website but they only received one, which was not in a good condition as well. It was a Bag and was covered in dust. They've tried to contact the support team and were told that they would need to request a return for the damaged product in order to receive the refund, and they can place a new order. The customer isn't comfortable with this procedure. Please look into this 

161537520 - - Unique Lux 4-Wheeler Trolley Backpack - 34.5x21x45 cms 

First escalation on 13 Dec 2019. 

Second escalation on 16 Dec 2019. 

Third escalation on 17 Dec 2019. 

Thanks & Regards 
Abhishek